Clik here to view.
Should Teachers Be Allowed to Use Facebook With Their Students?
I’m a business advocate, consultant and trainer for contact center solutions and social media; so, if I can also add a rephrased question, “Should business owners allow their officers and staff to use...
View ArticleClik here to view.
Steve Jobs and the Consistency of Tunnel Vision
Long before the popularity of the internet, I kept buying books and magazines every time Steve Jobs was either the main or cover story, or he filled the inner pages with stories and articles alike. It...
View ArticleClik here to view.
Moments of Truth in Philippine Tourism
Philippine President Benigno Aquino III (more commonly referred to as P’Noy because of his nickname, Noynoy) and his tourism department should start talking to the contact center segment of the BPO...
View ArticleClik here to view.
Why the Philippines is the World’s Top Call Center Country
In a nutshell, it’s all about the culture. Historically, the Philippines has always been an occupied country. Spain ruled the islands for 333 years, followed by 45 years with the United States in 1898...
View ArticleClik here to view.
A 2012 Global Outlook for the Philippine Call Center Industry
I was reading a survey conducted by Global Services about the outlook of the outsourcing world for 2012 and it got me thinking that many of the data presented will surely impact the call center...
View ArticleClik here to view.
Leveraging the Cloud to Increase Sales
Cloud computing is a term creeping in every internet-connected person’s lingo. Where the home was once an abode sacrosanct to family life, moms and dads have been transforming the family room into...
View ArticleClik here to view.
The Practical Uses of Cloud Computing in Your Small Business
If you haven’t read up or experienced cloud computing… umm… where have you been hibernating this past decade? LOL! For starters, just reading up on this blog means you started in some cloud based app...
View ArticleClik here to view.
How Small Businesses Benefit from Using Telephony
Small businesses today need help. The days of mergers and acquisitions are back. Venture capital is on the rise again. Not that we’re looking forward for Leveraged Buyouts and junk bonds but still, the...
View ArticleClik here to view.
One Opportunity in an Industry with Raging Hormones
People who are looking to benefit from the ever-increasing demand of expanding in the call center industry have always told me they would be going into the business of search and staffing (or...
View ArticleClik here to view.
How to Plan for Success in 2013
I was recently a guest in my good friend’s radio show at DZRJ 810 AM. Chinne delas Alas runs her show on Mondays called “Happy Thoughts” and co-hosts on Wedensdays called “Show Me the Money.” In the...
View ArticleClik here to view.
The Age of Aquarius
It has been six months since I wrote anything. I do not have the words to describe the reasons why; only that I need to get back at my stride of writing, my mojo of things in life that are important,...
View ArticleClik here to view.
Social Media and Telemarketing
There’s a song that goes like this: “Love and marriage. Love and marriage. They go together like a horse and carriage.” Much like Yin and Yang, salt and pepper, spoon and fork, spaghetti and meatballs,...
View ArticleClik here to view.
Your Words, Your World
Watching this video is self-explanatory. You choose to write the words that best describe what you are thinking, marketing or selling, people will respond differently. The words I have written all...
View ArticleClik here to view.
Social Media Summit in Bacolod City
The City of Smiles will witness a rare event when three speakers from the different spectrum of the social media space in the Philippines – Janette Toral, Khoa Bui and yours truly - take part in the...
View ArticleClik here to view.
5 Tips to Hiring a Consultant for Your Small Business
Two small business owners who are friends of mine recently approached me on separate occasions seeking my advice. They asked a common question, “Do I need to hire a consultant?” I answered their...
View ArticleClik here to view.
Common Sense Compensation in Small Businesses and Call Centers
A few people I’ve met operating small and medium contact centers have complained about one common problem: recruiting good telemarketers. Here’s a phrase to keep: Cheap salaries equals cheap results....
View ArticleClik here to view.
Social Media for the Workplace
I have been conducting this introductory training since 2010, for small businesses to teams and departments of large enterprises, and one common thing I always observe is the misconception that online...
View ArticleClik here to view.
Another Way to Do a To-Do List
All of us try to create our own system of managing a to-do list. Many of us often fail doing it on a long-term basis. Maybe some methods just don’t work and conflict with one’s style. Often times, my...
View ArticleClik here to view.
Philippine Tech People First Responders Community
San Francisco-based Geeklist Inc. is a tech company that develops social communication tools for developers and those who wish to hire them. It offers Geekli.st, an achievement-based social portfolio...
View ArticleClik here to view.
The Old Blogger to New Blogger
It has been a while since I was active in blogging. While I concentrated on writing for GoAutoDial Inc.’s blog site for the past year and a half, doing so resulted in a halt on the other blogs that I...
View Article
